Return Policy

How do I return an item?


Please contact our Customer Service Department at within 3 days of delivery of your order. 
Include your name, email address used for the purchase, order number, and detailed description of the issue. Please attach a photo of the defect if at all possible. 
Please do NOT contact our retail stores regarding ONLINE orders. Our sales associates are not permitted access to orders made online; therefore, will not be able to assist you. They will only direct you to contact our Customer Service Department at the email provided above. 

Certain Policies Do Apply
  • ALL sales are FINAL! Only damaged items or items shipped in error may be exchanged.
  • We will not accept any item that has been worn, soiled, washed, or that does not have the original packaging or tags attached.
  • You must contact Customer Service at and request authorization and instructions before we will process your exchange.
  • Any item received by us without authorization will be returned to the sender at the customer's expense.
  • Personalized items can NOT be returned or exchanged. It is the customer's responsibility to double check and verify personalizations and monograms prior to checkout and on invoices prior to payment. Please note that our standard Monogram Format is: First Name, Last Name, Middle Name. Therefore, we would monogram Lilly Ann Rogers, as LRA. Please type initials in the correct order when purchasing. By paying your invoice you are confirming that the size, color, style, and personalization on your item(s) is correct.
  • If your item is damaged, please contact us within 3 days of delivery and keep the item along with the original package you received it in.
  • ALL exchanges MUST be received back to Brandi's Boutique within 10 business days. NO exchanges will be permitted beyond 10 business days.
  • Please note that sizes may vary and colors on your screen may not be the exact color you receive due to differences in screen resolution.
  • Brandi's Boutique is NOT responsible for shipping issues due to customer error for items lost in transit. Please double check your mailing address, color, size, style, and monogram prior to completing your order at checkout. If USPS shows delivery confirmation, a replacement will NOT be reshipped.