Return Policy

How do I return an item?

RETURN POLICY

Please contact our Customer Service Department at brandimattingly@windstream.net within 3 days of delivery of your order. 
Include your name, email address used for the purchase, order number, and detailed description of the issue. Please attach a photo of any defect. All exchanges must be made within 10 days. Store credit will be issued once the order has been received back to us.

Certain Policies Do Apply
:
  • We will not accept any item that has been worn, soiled, washed, or that does not have the original packaging or tags attached.
  • You must contact Customer Service at brandimattingly@windstream.net and request authorization and instructions before we will process your exchange.
  • Any item received by us without authorization will be returned to the sender at the customer's expense.
  • Personalized items can NOT be returned or exchanged. It is the customer's responsibility to double check and verify personalizations and monograms prior to checkout and on invoices prior to payment. Please note that our standard Monogram Format is: First Name, Last Name, Middle Name. Therefore, we would monogram Lilly Ann Rogers, as LRA. Please type initials in the correct order when purchasing. By paying your invoice you are confirming that the size, color, style, and personalization on your item(s) is correct.
  • If your item is damaged, please contact us within 3 days of delivery and keep the item along with the original package you received it in.
  • ALL exchanges MUST be received back to Brandi's Boutique within 10 business days. NO exchanges will be permitted beyond 10 business days.
  • Brandi's Boutique is NOT responsible for shipping issues due to customer error for items lost in transit. Please double check your mailing address, color, size, style, and monogram prior to completing your order at checkout. If USPS shows delivery confirmation, a replacement will NOT be reshipped.